AGB

Cancellation policy for reserved hotel rooms.

For reservations up to three hotel rooms, the following applies:
The accommodation agreement is concluded as soon as rooms or other services ordered and confirmed in writing or orally have been provided, or if such rooms and services have been provided and written confirmation was no longer possible due to lack of time. The customer undertakes to pay the agreed rate less the typical hotel expenses saved if he does not make use of the contractual services.

– Cancellations made up to 3 weeks prior to the reservation date will incur no charge;
– Cancellations made up to 2 weeks prior to the reservation date will incur a 75% charge;
– Cancellations made as of 7 days prior to the reservation date will be charged 80% of the agreed room rate.

Exception:
In the case of reservations for overnight stays between Sunday and Friday, the following shall apply:

– Cancellations made up to 2 days prior to the reservation date will incur no charge.
*** This exception does not apply in connection with holidays and weekends. ***

For reservations starting from 4 hotel rooms, the following applies:
– Cancellations made up to 3 weeks prior to the reservation date will incur no charge;
– Cancellations made up to 2 weeks prior to the reservation date will incur a 75% charge;
– Cancellations made as of 7 days prior to the reservation date will incur a charge of 80% of the agreed room rate.

Cancellations of single rooms within a group reservation up to a maximum of 10% of the reserved block of rooms will incur no charge up to 1 day prior to the reservation date. Cancellations made on the same day or rooms not used will be invoiced at the agreed rate.

In the case of banquet events, the calculation will be based on the specified number of people registered 24 hours before the event begins.

The amount cancelled (“reservation account”) will be invoiced on the day of planned departure. Only the rooms that are not actually further rented out will incur a charge. The charge shall be due and payable immediately without deduction.

The customer shall assume liability towards the hotel.

The conclusion of travel cancellation insurance is recommended, as this is not included in the rate. We recommend ELVIA hotel cancellation insurance or ELVIA hotel cancellation insurance including the return transport for medical reasons. You may take out this insurance policy on our website online.
Opens external link in new windowcomplete online.

Place of performance and jurisdiction shall be Schweinfurt.

This cancellation policy shall take effect as of August 1, 2016.

No gift idea yet?


Give away moments of well-being and enjoyment and make people smile. Surprise your loved ones with a „Neumühle“ voucher

Bookings & Enquiries


© Romantik Hotel Neumühle